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نشاط قراءة انجليزي للثاني عشر مع الحل

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English resding text

نشاط قراءة انجليزي للثاني عشر مع الحل

The Reading Text

15 December 2011

Dear Sir/ Madam,

I am writing to express my dissatisfaction with a laptop that I purchased from your shop in Ruwi ten days ago. However, before that, there is another matter: i.e. the fact that I actually wrote to you about this laptop five days ago, and I have not yet received any reply at all! And before that, when I tried to phone your salesman about the problems I was having, his mobile was permanently engaged, and he never called back. Is this what is meant by your company’s slogan: ‘Customer Service: Our First Priority!’

Regarding the laptop, there are four problems which I would like to point out. The first of these is perhaps not very important, but I should mention it. I had clearly stated when ordering the laptop that black was my preferred colour. So imagine my surprise when it was delivered, later the same day, and I opened the box to find a device that was bright pink! I wouldn’t have minded grey or even silver, but pink!

More seriously, instead of the large-screen (17-inch) format that I had specified to your salesman, I received a laptop with only a 15-inch screen. When you design buildings for a living like I do, a small screen is a major disadvantage!

The third problem with the laptop is also related to my work. I have noticed that there is no icon for the graphic design application that I asked for. This can only mean that it has not been installed, despite my very specific instructions!

In addition to these three problems, there is one more thing. Even it everything else was satisfactory, I could not operate the laptop anyway, because the default language is not Arabic, or even English, but Japanese! I am really amazed by this particular mistake: I am not aware that I look in any way like a Japanese gentleman! I have, of course, tried to change the default setting, but this is rather difficult when everything is in a language that you do not understand!

All in all, I am very disappointed both with your product and with the service that I have received. This is not what you promise in your advertisements. Now, every time I see one of those huge posters that you have put up all over the city, I realize that there is a difference between words and reality. In particular, I would recommend that you find some staff who have a better attitude towards their customers and who understand the idea of earning their salaries.

I therefore request the immediate replacement of the laptop. I need something that actually meets the requirements that I stated so clearly to your salesmen. Looking forward to a speedy response.

Yours faithfully,

Ahmed Al Zidjali

Questions:

  1. Ahmed bought the laptop on_______________.
    a. 5 December b.10 December c.15 December
  2. Before writing this letter, he has already tried to complain ____________ .
    a. once b. twice c. three times
  3. He is _____________.
    a. a computer programmer b. an architect c. a journalist
  4. The laptop that was sent to him was______________.
    a. black b. grey c.pink
  5. He complains about the ________________ of the screen.
    a. size b.clarity c. brightness
  6. The _____________ that he wanted is missing.
    a. operating system b. additional hardware c.application
  7. He had difficulty in understanding the instructions because they were _____________.
    a. too complicated b. in a foreign language c. badly organised
  8. He chose this shop because of ____________.
    a.reduced prices in a sale b. recommendations from friends c. an advertising campaign
  9. He thinks that the shop should improve the of its staff ____________.
    a. selection b.training c.payment
  10. At the end, he asks for
    a. a new laptop b. his money back c. a meeting with the manager


    Answers:
    1. a. 5 December
    2. b. twice
    3. b. an architect
    4. c.pink
    5. a. size
    6. c.application
    7. b. in a foreign language
    8. c. an advertising campaign
    9. a. selection
    10. a. a new laptop
Reading activity with answers for grade 12
INDIVIDUAL REMEDIAL PLANs

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